How to generate CSRs

    October 17, 2019

    How Nexcess clients on physical (non-cloud) servers can use SiteWorx to generate and view a CSR, or certificate-signing request.

    ATTENTION: This procedure only works for clients hosting in non-cloud environments. If you are a Nexcess Cloud client, refer to How to generate CSRs in the Nexcess Cloud for guidance.

    In order to purchase an SSL Certificate, you must first create a Certificate Signing Request (CSR) within SiteWorx. Follow the steps below:

    ATTENTION:  For this procedure to function, you must already be a Nexcess client. For inquiries, contact our sales team between 9 a.m.–5 p.m. eastern time, Monday–Friday.

    1. Log in to your SiteWorx account.
    2. From the SiteWorx main menu, click Hosting Features > Domains > SSL.
    3. Set up the private key: Click Setup Private Key.
    4. From the current panel, choose one:

    5. If you have an existing private key, copy and paste it into the corresponding field, then click Install.

    6. If you do not have a private key, click Generate. 
    7. Click Setup CSR.
    8. In the Manage CSR section, enter your personal information, then click Generate.

      ATTENTION: Add Subject  Alternative  Names only if you are purchasing a multi-domain SSL certificate. Otherwise, it may cause your SSL certificate to function incorrectly. See What is a multi-domain SSL certificate? for more information.

    9. To view your newly created CSR, click View CSR.
    10. Your CSR will appear. When copying the CSR for other purposes, such as SSL certificates, include the phrases -----BEGIN CERTIFICATE REQUEST----- and -----END CERTIFICATE REQUEST----

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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