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866-639-2377
Our product life cycle progresses through three releases before eventual retirement: beta, limited availability, and public availability.
ATTENTION: This document is not a contract. All use of Nexcess services are subject to the Terms of Service (TOS).
Life Cycle Release |
Availability |
Production Readiness |
Support |
Pricing |
Retirement Process |
Limited or invite only |
None |
Limited |
None |
Can be retired without notice |
|
Some clients |
Partial |
Yes |
Per standard terms |
Follows retirement protocol |
|
All clients |
Complete |
Yes |
Per standard terms |
Follows retirement protocol |
A beta is an early release of features or products that may or may not become more widely available at a later date. Early participation allows clients to provide feedback and help shape our product to meet their needs.
Limited availability features and products are fully functional, but provided only to specific user groups or regions as part of a gradual rollout strategy.
Broad availability features and products are fully functional and available to all Nexcess clients.
Our goal is to retire features and products only when we can offer replacements that provide better value to our clients and to be transparent about any and all upcoming changes.
To that end, we provide the following:
On occasion, we may need to accelerate our retirement timeline due to extenuating circumstances. These include, but are not limited to, security-related events and decisions made by third parties to change or discontinue an integrated feature or service. In such cases, we will provide as much advance notice as circumstances allow.
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.
Our award-winning customer care team is here for you.
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