How to pay invoices with credit cards

    October 16, 2019

    How to add, edit, and remove credit cards within the Client Portal and how to use them to pay for your service.

    But first...

    You need your Client Portal username and password. If you cannot locate this information, click the Reset Password link on the Client Portal login menu or contact the Nexcess Support Team.

    Adding credit cards

    For information about how to edit or delete a credit card, refer to the Editing or deleting credit cards section below.

    1. Log in to the Client Portal.

    2. From the dashboard, select Billing > Credit cards.

    1. On the Credit Cards page, click Add Card.

    2. In the New Credit Card panel, fill the Credit Card Number, Expiration Date, and CVV fields (1). Click Add when done (2). If this is your first credit card, it will automatically be named as the primary card on your account.

    3. If you have multiple cards on you account, you may designate a new primary card by selecting the corresponding menu toggle, then click Make Primary. Click Confirm when prompted.

    Editing and deleting credit cards

    ATTENTION: It is not possible to edit cards. Instead, you must delete the old card and add a new one as outlined above.

    To delete a card:

    1. Log in to the Client Portal.

    2. From the dashboard, select Billing > Credit cards.

    3. You will see a list of all credit cards associated with your account. To delete a card, select the menu toggle corresponding to that card, then click Delete. Click Confirm when ready.
      • If you have multiple credit cards on your account and you delete the primary card, the next card listed will become the primary card.
      • If you are editing a card, you can only edit the nickname. To change other credit card information, add a new card and delete the old one.  
      • If you want to change the card to be charged for automatic payments, add that card, then select Make Primary from the menu toggle.

    Making manual credit card payments

    The terms of your automatic credit card payment were designated when you signed up for your Nexcess service, though you can name another card using the procedure provided in Adding, editing, and deleting credit card. The procedure below shows how to manually apply payment to a credit card.

    1. Log in to the Client Portal.

    2. From the dashboard, click Amount Due.

    3. On the Invoices page, click the menu toggle corresponding to the invoice to be paid, then click Pay.

    4. On the Pay Invoice panel, the Credit Card field defaults to your primary credit card. If your desired card is already one file, enter the CCV, click PAY, then confirm when prompted. If you prefer to make a one-time payment using a different credit card, go to Step 5.

    5. If your desired card is already one file, enter the CCV (1) and click PAY (2), then confirm your payment if prompted. If it is not, click One-time payment and continue to Step 6.

    6. For the new card, fill the Credit Card Number, Expiration Date, and CCV fields (1), then click PAY (2).

    For further assistance, contact our billing team between 9 a.m.–5 p.m. eastern time (ET), Monday–Friday.

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