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How to pay invoices with account credit

October 16, 2019

How to use account credit to pay for your Nexcess services.

What you need

Your Client Portal username and password. If you cannot locate this information, select Forget Password? on the Client Portal login page or contact our support team.
A credit balance on your account. To check your credit balance, refer to How to view your credit balance and history.
Account credit, which is most often generated through our Affiliates Program. For more information, refer to our website or How to create custom Affiliate links.

Method

Log into your Client Portal.
On the dashboard, either click Amount Due, or select Billing > Invoices from the blue bar near the top of the page.
On the Invoices page, locate the invoice to be paid and, from the menu toggle, click Pay.
In Pay Invoice panel, from the Payment Method drop-down list, select your credit, then click Pay.

For further assistance, contact our billing team between 9 a.m.–5 p.m. eastern time (ET), Monday–Friday.

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