Grant, modify, and delete MySQL user permissions for a Magento/Flex Cloud Plan easily using the Nexcess Cloud SiteWorx Control Panel in the Client Portal.
Are you a Nexcess client using a Magento/Flexible Cloud Plan? This page contains information about how to grant, modify, and delete permissions for a MySQL user using the Nexcess Cloud SiteWorx Control Panel. With proper permissions, users can manage the database via remote database access.
This article will cover MySQL user account management for admins. MySQL is an open source database management software that helps users store, organize, and retrieve data. There are various options for granting specific users detailed privileges on tables and databases. This guide provides a brief overview of how easily you can manage MySQL user permissions for your Magento/Flexible Cloud Plan using the Nexcess Cloud SiteWorx Control Panel.
Attention: This article only applies to Nexcess clients using Magento and Flexible Cloud Plans. If you use our Managed WordPress or Managed WooCommerce Plans, do not hesitate to contact our 24/7 support team by email or through the Client Portal for assistance.
Log in to your Nexcess Client Portal and pick the product plan you have with Nexcess.
Are you looking forward to setting up MySQL user permissions for the database? You can accomplish this by using the Nexcess Cloud SiteWorx Control Panel available for our Magento/Flexible Cloud Plan users.
Navigate to the URL for the Nexcess Client Portal log in.
Navigate to the Control Panel page and click on Plans:
Either click the name of your Magento/Flexible Cloud Plan service, or select Plan Dashboard from the menu options:
From the dashboard, select the Menu > Control Panel option:
Click the Launch Control Panel button:
Your browser will redirect you to the Cloud Siteworx Control Panel home page.:
Navigate to the MySQL section and from the SiteWorx main menu, click Hosting Features > MySQL > Databases:
On the Cloud SiteWorx Control Panel, navigate to the Hosting Features > MySQL > Databases > Existing Databases option. The Existing Databases section displays all the databases that you have on the current Magento or Flexible Cloud Plan:
Click on Manage Users to Add, Modify and Delete user privileges.
Attention: Privileges determine how users can interact with a database. This will, for instance, determine whether the user can add, modify and delete information:
To save the new user permissions, click on Add.
The Existing Permissions section displays current permissions/privileges a user has while connecting from a host. To update the current permissions, click on the Edit option.
Once you have made the desired changes, click on Save.
The following table defines the permissions available for application to a specific MySQL database user account.
Common Errors & Resolutions
If the user gets the following error, they are lacking corresponding permissions:
Take the following steps to remedy this error condition:
You enter an incorrect password or password for your database, so fixing these credentials can resolve this error.
You probably have an anonymous user '@'localhost' or '@'127.0.0.1'. The recommended solution is to authenticate the user when connecting from '%' host. You can do this in the MySQL user permissions page by adding '%' in ‘When Connecting From’ (see above).
If you feel lost or require a little help with your databases, our Technical Support Team is available 24/7/365 — and 366 days in leap years!
You should know how to grant permission in MySQL for a user assigned to a database. Depending on your needs, you may wish to explore different permissions settings for your database or learn about some higher-level MySQL configurations.
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