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How to change FTP account passwords and directories with SiteWorx

October 17, 2019

How Nexcess clients on physical (non-cloud) accounts can change their FTP account's login password or accessible directory.

ATTENTION: This method works only for non-cloud accounts. If you use Nexcess Cloud, see instead How to generate and view SSH/FTP passwords for your Nexcess Cloud account.

Log in to your SiteWorx account.
- If you do not know your password, click Forgot your password on the login page.
- If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24/7 support team for assistance.
From the Common Tasks section, click Change FTP Password.
When prompted, select your desired user, then click Continue.
Choose one or both:
- To change the password, enter the new password in the Password and Confirm Password fields.
- To change the accessible directory, select the Home Directory field , select your desired directory from the directory tree. then click OK.
Click Save.

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