How to configure DNS records in SiteWorx

    October 17, 2019

    How Nexcess clients on physical (non-cloud) servers can use SiteWorx to add, edit, and delete DNS records.

    But first...

    • Use this procedure only if your nameservers are DNSXXX-1.NEXCESS.NET and DNSXXX-2.NEXCESS.NET, or if your account uses a shared server environment, or your changes will have no effect.

    • If you are unsure, identify your nameservers by performing a WHOIS lookup on your domain. If your domain uses NS1.NEXCESS.NET and NS2.NEXCESS.NET, use the procedure outlined in How to configure DNS records in the Client Portal.

    • If your domain uses neither of the above, Nexcess does not manage your DNS. Contact the organization responsible for managing your DNS to make the necessary changes.

    • This method only works for Nexcess clients on physical (non-cloud) servers. 

    Adding CNAME records

    1. Log in to your SiteWorx account.
      1. If you do not know your password, click Forgot your password on the login page.
      2. If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email, or contact our 24/7 support team.

    2. From the SiteWorx main menu, click Hosting Features > Domains > DNS Records.
    3. Click View Records for the desired domain.

    4. From the Add a new drop-down list, select CNAME, and click Go.
    5. In the Add DNS ‘CNAME’ Record panel, enter the required information and click Save.

    Creating and editing other records

    1. Log in to your SiteWorx account.
      1. If you do not know your password, click Forgot your password on the login page.
      2. If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email, or contact our Support Team.

    2. From the SiteWorx main menu, click Hosting Features > Domains > DNS Records.

    3. Click View Records for the desired domain.

    4. From here, you may create, edit, or delete records.
      • To create a new record, from the Add a new drop-down list, select the appropriate type of record and click Go.

      • Depending on your type of record, the panel that now appears will vary. Enter all required information. If you require assistance, contact our Support Team by email or through your Client Portal.

        • Click Save after filling all required fields or your changes will not take effect.

      • To delete or edit a record, choose the desired record from the provided list, click Delete or Edit, make the necessary changes, and confirm your changes.
        .

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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