How to send secure data to Nexcess support

    September 21, 2020

    How to send securely send sensitive data to our support team from your Client Portal.

    What you need

    • Your Client Portal username and password. These were originally provided in the Nexcess Welcome Email, though you may have since changed them. If you cannot locate this information, click Forgot Password? on your Client Portal login page or contact our 24/7 support team.

    • An open ticket with our support team, who recently asked you to share secure data. 


    For instructions on how to view secure data sent by our support team, see How to view secure data in your Client Portal.

    1. Log in to your Client Portal.

    2. In the Active Tickets section, click View Tickets

    3. Locate the ticket, then click the ticket number.  

    4. Click Secure Data Share.  

    5.  Enter the secure data, then click SHARE when ready. 

    6. To delete this secure data, open the ticket, then click Delete Secure Data 

      For 24-hour assistance any day of the year, contact our support team by email or through the Client Portal.

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