How to resize your plan to a larger or smaller service.
Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.
Depending on your selection, we will immediately charge or credit the credit card attached to your account with a prorated amount based on the amount of days remaining in the month and the relative cost of your new plan.
ATTENTION: If you wish to move between shared and dedicated environments, contact our support team by email or through your Client Portal.
To access your cloud account dashboard, log in to the Client Portal. From the home page, click Services > Plans.
Either click its name, or select Account Dashboard from the menu toggle.
Select MENU > SERVICE LEVEL.
Click UPGRADE, even if you plan to resize to a smaller plan.
Select your desired plan, then click RESIZE.
Your upgrade is complete!
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.
Our award-winning customer care team is here for you.
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