How to use account credit to pay for your Nexcess services.
What you need
- Your Client Portal username and password. If you cannot locate this information, select Forget Password? on the Client Portal login page or contact our support team.
- A credit balance on your account. To check your credit balance, refer to How to view your credit balance and history.
- Log into your Client Portal.
- On the dashboard, either click Amount Due, or select Billing > Invoices from the blue bar near the top of the page.
- On the Invoices page, locate the invoice to be paid and, from the menu toggle, click Pay.
- In Pay Invoice panel, from the Payment Method drop-down list, select your credit, then click Pay.
For further assistance, contact our billing team between 9 a.m.–5 p.m. eastern time (ET), Monday–Friday.