Nexcess Cloud Account admins can easily change a domain name when needed! Via the Nexcess Client Portal, admins can quickly modify the master domain name!
Are you a Nexcess Cloud Account user with a Magento/WordPress/WooCommerce/Flexible Cloud Plan? Here's how to change your domain name using the Modify Master Domain option available from within the Nexcess Client Portal.
If your business is newly established or a startup, changing your domain name can have a significant impact on your branding. Consider changing your domain if you have a new target audience, new solutions, new keywords, or new positioning.
There are several scenarios where you may have to change your domain name. The most common ones are:
Before we dive into how to change the domain name for your website from one name to another, there are a few things to keep in mind. First, keeping the process as smooth as possible requires a little preparation. Mistakes can break the entire site, but you can avoid this by doing a little planning.
When a visitor requests a domain, DNS tells the domain which server it should connect to.
Update the A Record of your chosen domain name to point to a Nexcess Server IP Address. The IP address can be found in the Client Portal on the right side of the temporary domain/CNAME Target.
During the propagation of new records, you might not be able to access your website. You can verify DNS propagation using whatsmydns.
When this change is made, our system automatically updates and replaces the database URLs from the old domain name/temporary domain name to the new domain name.
The new domain name will be added as a server alias/pointer domain, and you can see it listed in the Client Portal under Domain Options.
Once this process is complete, you will also see the newly modified domain name in the SSL list, and therefore available for enabling Let's Encrypt SSL certificates.
Click on the pencil icon next to the domain name you want to change, and this will take you to the Domain Options page.
To change the domain, click on the Modify Master Domain option.
Note: At this point, if you are unable to perform the above action, contact the Nexcess Support Team.
Enter the new domain name you want to use and click the Change Domain button.
1. Remember to clear cache when the site is live:
2. Remember to test your site by opening it using a private or incognito window to see the change.
You can only clear the browser cache on your device. There is no way to clear the cache on a visitor's device.
You will need to enable SSL. By default, the free SSL certificate is not activated for the new domain. So, you need to enable the Let’s Encrypt SSL Toggle for the new domain name and reissue SSL
You should enable the Nexcess CDN service for global distribution of large-scale media assets.
Congratulations! Your site is now live on Nexcess!
1: Some URLs are Still Using the Old Domain Name or Temporary Name
Is the old domain still being used?
2: Site Appears Insecure or Some Assets Do Not Load
Are some assets not loading? This could be due to SSL or mixed content errors.
3: Redirect Issue
Is the site redirecting?
4: 404 Page
Is the site resulting in a 404 page?
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Need more help? The Control Panel Tools > Client Portal sections within the Nexcess Knowledge Base are important resources for those seeking additional knowledge. Or, check out our related articles below.
If you need any assistance with the above-mentioned, don't hesitate to reach out. For 24-hour assistance any day of the year, Nexcess customers can contact our support team by email or through your Client Portal.
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