How to toggle local delivery for Nexcess Cloud

    September 10, 2020

    Learn about the local delivery feature for Nexcess Cloud, which is enabled by default.

    For Nexcess Cloud clients, local delivery is enabled by default, which means mail traffic for any email account set up on your domain is automatically routed through our mail servers.

    If you use a third party mail server (Gmail, Outlook, Hotmail, and others), this may prevent incoming messages from arriving to your domain’s mailbox. Use the below method to disable local delivery, which should resolve this issue.

    What you need

    Method

    1. Log in to your Client Portal. From the home page, click Plans. 

    2. Either click the name of your site, or select Site Dashboard from the menu toggle. 

    3. From the portal, select the Email menu tab. 

    4. Click either to keep enabled or disabled. If you toggle to disable local email delivery you will be presented with a warning about this change. 


    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.


    Was this article helpful?

    Send feedback

    Can’t find what you’re looking for?

    Our award-winning customer care team is here for you.

    Contact Support