Learn how to enable the local delivery feature for Nexcess Cloud, which is disabled by default.
For Nexcess Cloud clients, local delivery is enabled by default, which means mail traffic for any email account set up on your domain is automatically routed through our mail servers.
If you use a third party mail server (Gmail, Outlook, Hotmail, and others), this may prevent incoming messages from arriving to your domain’s mailbox. Use the below method to disable local delivery, which should resolve this issue.
Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See See How to create Nexcess Cloud accounts for more information.
Log in to your Client Portal. From the home page, click Services > Plans.
Either click the name of your service, or select Account Dashboard from the menu toggle.
From the SiteWorx control panel, select Hosting Features > Administration.
Click either [Enable] or [Disable], as appropriate, then confirm your selection.
For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.
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