Your Client Portal login credentials. If you cannot locate them, click Forgot Password? on the login page.
An existing Nexcess Cloud account. See How to create Nexcess Cloud accounts for more information.
Superuser access, or a user with permission to view and edit services. You may adjust these permissions in the Client Portal. See How to add or delete team members in the Client Portal and How to configure teams in the Client Portal for details.
Credentials for Secure Shell (SSH) and SFTP access via command line are available and are found within each service plan’s dashboard. This article will walk you through the steps to find your SSH/SFTP login information.
You must generate a new password in order to obtain the command path and SSH information. This will also change the password for your SFTP user as they are the same user. It is not advised to share passwords. Please generate a new password each time you need to log into SSH or SFTP to protect your site from compromise.
Log in to your Portal. From the home page, click Services > Plans.
Either click its name, or select Plan Dashboard from the menu toggle.
Select MENU > ACCESS.
In the Secure Shell (SSH) section, click GENERATE PASSWORD, then click CONFIRM when prompted.
Read and understand the warning, then click View Password.
ATTENTION: “Removed from our system” and “expires on” mean the password is no longer viewable, but this password remains functional until you generate another one.
When your password appears, copy it to your clipboard by clicking it. After closing this window, you may continue to view this password until the above restrictions apply.
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