Locating your SSH/SFTP Credentials for your Nexcess Cloud Account

    How superusers on Nexcess Cloud accounts can generate and view SSH/SFTP passwords.

    What you need



    Credentials for Secure Shell (SSH) and SFTP access via command line are available and are found within each service plan’s dashboard. This article will walk you through the steps to find your SSH/SFTP login information.

    Note:

    You must generate a new password in order to obtain the command path and SSH information. This will also change the password for your SFTP user as they are the same user. It is not advised to share passwords. Please generate a new password each time you need to log into SSH or SFTP to protect your site from compromise.


    SSH/SFTP Credentials

    Step 1: Access Cloud Plans Page

    Log in to your Portal. From the home page, click Services > Plans.

    Step 2: Select Plan Dashboard

    Either click its name, or select Plan Dashboard from the menu toggle.

    Step 3: Generate and view credentials

    1. Select MENU > ACCESS.

    2. In the Secure Shell (SSH) section, click GENERATE PASSWORD, then click CONFIRM when prompted.

    3. Read and understand the warning, then click View Password.

      ATTENTION: “Removed from our system” and “expires on” mean the password is no longer viewable, but this password remains functional until you generate another one.


    4. When your password appears, copy it to your clipboard by clicking it. After closing this window, you may continue to view this password until the above restrictions apply.

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