Nexcess Backup Policy

    March 23, 2021

    An overview of how often we back up your Nexcess account and where we store them.  


    Although we provide 30-day automatic backups as a service, we strongly recommend all clients maintain their own backups and use a deeper history than 30 days. Per our Terms of Service (TOS), clients assume ultimate responsibility for data integrity, retention, security, backup, and ownership.

    Schedule and location

    We provide an automated backup service for all managed servers. We conduct these backups every night from midnight to 4 a.m., eastern time (ET). When the backup is underway, every single file, folder, and the database will be compressed and backed up on one of our off-servers.

    Nexcess keeps up to 30 days' worth of backups on the off-server.

    How to request a restore

    Our support team can restore your files. To make a request, either submit a ticket through your Client Portal or by email, and identify the files to be restored, and the date from which to be restored. Nexcess can also place a backup of your site in your directory so you can compare changes or store it on a local machine.

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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