How to disable Nexcess email for remote services

    October 17, 2019

    But first...

    • By default, local mail delivery is enabled, which means that mail traffic for any email account set up on your domain is automatically routed through Nexcess mail servers.

    • If you need to disable local mail delivery so that you can use a remote mail server, refer to How to configure remote mail servers.

    • This method is only available for Nexcess clients on physical (non-cloud) accounts. For assistance with your cloud account, contact our 24-7 support team by email or through your Client Portal.


    1. Log in to your SiteWorx account.
    2. From the main menu, click Administration Mail Options Remote Setup.
    3. In the Local Delivery Status section, locate the desired domain name and click Disable.
    4. Click OK to confirm.

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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