How to configure SiteWorx email autoresponders

    October 17, 2019

    How to use SiteWorx to create and manage autoresponders for the domain attached to your Nexcess non-cloud account. 

    Overview

    Autoresponders are a SiteWorx feature allows the configuration of automated replies to mail sent to your domain email accounts. Upon creation, autoresponders remain active until deleted. 

    SiteWorx also provides a feature that allows you to set up an automatic reply for a specific email box on your domain. Unlike Autoresponders, this type of automatic reply can be enabled/disabled as needed. Refer to How to configure auto-reply messages in SiteWorx for details.

    But first...

    These procedures require access to your SiteWorx account.

    Creating autoresponders

    Autoresponders remain active until deleted. 

    1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders.
    2. In the Email Address field, type the name for your autoresponder.
    3. In the Autoresponder Message field, type your message (see above).

    4. Click Add (see above).

    Modifying auto-responders

    1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders.

    2. In the Existing Autoresponders section, locate the desired autoresponder and click Edit.

    3. Make your desired changes, then click Save.

    Deleting autoresponders

    1. From the SiteWorx main menu, click Hosting Features > Email > Autoresponders.

    2. Next to the autoresponder that you want to delete, click Delete.
    3. When prompted for confirmation, click Delete.

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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