How to retrieve email headers

    October 17, 2019

    How to use various email clients to retrieve email headers, which provide useful information about unwanted emails or emails that fail to send.

    If you were directed by our support team to retrieve these headers, you should cut-and-paste them into a support ticket and send it by email or through the Client Portal.

    Locate your email client in the provided list and click it to learn how to retrieve email headers for that client.

    Apple Mail

    1. In the mailbox, highlight the message to view the headers.

    2. From the View menu, click Message then Raw Source.
    1. You will now see the headers in a new window. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal.

    Gmail

    1. Locate and open the email message headers you to view.

    2. On the right, click the drop-down list  and click Show original.
    3. You will see the email headers in plain-text. If necessary, using cut-and-paste, send these to our support team by email or through your Client Portal.

    Mozilla Thunderbird

    1. Open the relevant email message and, on your keyboard, press Ctrl + U.

    2. Right-click inside the new window containing the message headers and click Select All.
    3. If necessary, using cut-and-paste, send these to our support team by email or through your Client Portal

    Outlook

    This section explains how to retrieve email headers for Outlook 2010+ and Outlook 2007.

    Outlook 2010+

    1. Locate the email message containing the headers to be retrieved and open it.

    2. Click File >Properties.

    3. You will now see header information in the Internet headers window. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

    Outlook 2007

    1. Locate the email message containing the headers to be retrieved and open it.

    2. From the Message tab, in the Options group, click the Dialog Box Launcher.

    3. You will now see header information in the Internet headers window. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

    Webmail

    Horde

    1. Log in to Horde, click the relevant email message, then click Show All Headers.

    2. You will now see the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal.

    RoundCube

    1. Log in to RoundCube and click the relevant email message.

    2. Click the arrow to view the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal.

    SquirrelMail

    1. Log in to SquirrelMail and click the email containing the desired headers.

    2. In the Options: list, click View Full Header.
    3. You will now see the email headers. If necessary, using cut-and-paste, send these to our Support Team by email or through the Client Portal

    Windows Live Mail

    1. Locate the email to view the headers.  
       
    2. Right-click the email and click Properties.

    3. In the new panel, click the Details tab.
      .
    4. You will now see the email headers. If necessary, using cut-and-paste, send these to our support team by email or through your Client Portal.

    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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