Only Nexcess clients on physical (non-cloud) clients may use this method. If you are a Nexcess Cloud client, instead see How to purchase SSL certificates from your Client Portal. Nexcess clients on physical servers may use either method.
Step 1: Generate the Certificate Signing Request (CSR)
In order to purchase a Wildcard SSL Certificate, you must first generate a Certificate Signing Request (CSR) within SiteWorx. Follow the steps below:
- Log in to your SiteWorx account.
- If you do not know your password, click Forgot your password on the login page.
- If you do not know the web address for your SiteWorx login page, either refer to your Welcome Email or contact our 24-hour support Tteam for assistance.
- If you do not know your password, click Forgot your password on the login page.
- On the main menu, click Hosting Features > Domains > SSL.
- If you have never generated a Private Key, create one now. Click Setup Private Key and proceed to Step 3.
- If you have already generated a private key, and have an existing CSR, go to Step 5.
- If you have already generated a private key, but need to generate a CSR for the first time, go to Step 6.
- If you have never generated a Private Key, create one now. Click Setup Private Key and proceed to Step 3.
- If you have an existing private key, copy and paste it into the corresponding field, then click Install.
ATTENTION: The 2048-bit is the only key length accepted.
- If you do not have an existing Private Key, click Generate.
- Click [View CSR], then click delete in the lower left corner of the code. Proceed to Step 6 to generate a new CSR.
- Click [Setup CSR]. You will see the Manage CSR window. Type your company name and location information. As shown in Figure 4, under Common Name, choose your domain name from the drop-down menu, preceded by an asterisk (*).
- Click Generate, or, if you are installing an existing CSR, click Install.
- The CSR code is required in order to purchase the SSL Certificate, click [View CSR] to show the code.
- Copy the entire CSR, including: -----BEGIN CERTIFICATE REQUEST----- and-----END CERTIFICATE REQUEST-----.
Step 2: Purchase the wildcard SSL certificate
Now that you have generated a new Certificate Signing Request and have copied it in to a new tab in your Web Browser, navigate to http://www.nexcess.net/services/ssl-certificates
After establishing which SSL Certificate you would like to purchase, click on the corresponding Sign Up link.
As you are an existing user, select I Am: [An Existing Client] and log in with your nexcess.net account information.
ATTENTION: This is the same set of login credentials that you use for your Client Portal, but not necessarily the same credentials that you use for SiteWorx.
For a Standard and a Wildcard SSL Certificate, copy and paste the CSR number into the corresponding field. Premium and EV SSL certificates will require more information about your company for final approval.
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Click [Place Order] to complete the transaction.
You will receive an confirmation email for your order, and within one business day our Provisioning Team will contact you with more information.
If you ordered a Standard or a Premium SSL Certificate, our Support Team will assist you in installing this certificate on your SiteWorx.
ATTENTION: EV SSL certificates may take longer to be approved as the Certificate Issuer will request a telephone call for verification purposes.