Support Home Control Panel Tools SiteWorx How to purchase a wildcard SSL certificate

    How to purchase a wildcard SSL certificate

    October 17, 2019

    Only Nexcess clients on physical (non-cloud) clients may use this method. If you are a Nexcess Cloud client, instead see How to purchase SSL certificates from your Client Portal. Nexcess clients on physical servers may use either method.

    Step 1: Generate the Certificate Signing Request (CSR)

    In order to purchase a Wildcard SSL Certificate, you must first generate a Certificate Signing Request (CSR) within SiteWorx. Follow the steps below:

    1. Log in to your SiteWorx account.

    2. On the main menu, click Hosting Features > Domains > SSL.
      1. If you have never generated a Private Key, create one now. Click Setup Private Key and proceed to Step 3.

      2. If you have already generated a private key, and have an existing CSR, go to Step 5.

      3. If you have already generated a private key, but need to generate a CSR for the first time, go to Step 6.

    3. If you have an existing private key, copy and paste it into the corresponding field, then click Install.

      ATTENTION: The 2048-bit is the only key length accepted.

    4. If you do not have an existing Private Key, click Generate.

    5. Click [View CSR], then click delete in the lower left corner of the code. Proceed to Step 6 to generate a new CSR.

    6. Click [Setup CSR]. You will see the Manage CSR window. Type your company name and location information. As shown in Figure 4, under Common Name, choose your domain name from the drop-down menu, preceded by an asterisk (*).
    7. Click Generate, or, if you are installing an existing CSR, click Install.
    8. The CSR code is required in order to purchase the SSL Certificate, click [View CSR] to show the code.

    9. Copy the entire CSR, including: -----BEGIN CERTIFICATE REQUEST----- and-----END CERTIFICATE REQUEST-----.

    Step 2: Purchase the wildcard SSL certificate

    Now that you have generated a new Certificate Signing Request and have copied it in to a new tab in your Web Browser, navigate to http://www.nexcess.net/services/ssl-certificates

    1. After establishing which SSL Certificate you would like to purchase, click on the corresponding Sign Up link.

    2. As you are an existing user, select I Am: [An Existing Client] and log in with your nexcess.net account information.

    ATTENTION: This is the same set of login credentials that you use for your Client Portal, but not necessarily the same credentials that you use for SiteWorx.

    1. For a Standard and a Wildcard SSL Certificate, copy and paste the CSR number into the corresponding field. Premium and EV SSL certificates will require more information about your company for final approval.

    2. Click [Place Order] to complete the transaction.

      1. You will receive an confirmation email for your order, and within one  business day our Provisioning Team will contact you with more information.

      2. If you ordered a Standard or a Premium SSL Certificate, our Support Team will assist you in installing this certificate on your SiteWorx.

    ATTENTION: EV SSL certificates may take longer to be approved as the Certificate Issuer will request a telephone call for verification purposes.


    For 24-hour assistance any day of the year, contact our support team by email or through your Client Portal.

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